Refund & Return Policy

This policy complies with UK consumer law.

1. 14-Day Cancellation Right

Customers have the right to cancel within 14 days of receiving goods without giving a reason.

To initiate a return, contact info@saphirefusion.uk.

2. Return Conditions

Items must be:

• Unused

• In original packaging

• In resaleable condition

• Accompanied by proof of purchase

3. Faulty Goods

Under the Consumer Rights Act 2015:

• Goods must be as described, fit for purpose, and of satisfactory quality.

• Faulty items reported within 30 days may qualify for a full refund.

4. Refunds

• Refunds are processed within 14 days of receiving returned goods.

• Refunds are made via the original payment method.

• Return shipping costs are the customer’s responsibility unless the item is faulty.

5. Non-Returnable Items

Certain hygiene or personalised items may not be returnable unless faulty.