1. Overview
At Saphire Fusion, we aim to ensure our customers are completely satisfied with their purchases.
If you are not satisfied with your order, we’re here to help with returns, exchanges, or refunds — under the terms outlined below.
2. Returns
- You have 14 days from the date of delivery to request a return.
- To be eligible for a return:
- The item must be unused, unworn, and in its original packaging.
- You must provide proof of purchase (order number or receipt).
Please note that certain products cannot be returned, such as:
- Perishable goods (e.g., food, flowers)
- Intimate or sanitary products (e.g., cosmetics, undergarments)
- Digital downloads or gift cards
If your item is damaged or defective upon arrival, please contact us immediately at [insert contact email] with photos and order details.
3. Refunds
Once your return is received and inspected, we will notify you by email.
If approved:
- A full or partial refund will be processed to your original payment method within 5–10 business days.
- Shipping costs are non-refundable unless the return is due to our error (e.g., damaged, defective, or wrong item).
If your refund is delayed, please check with your bank or card provider as processing times may vary.
4. Exchanges
We only replace items if they are defective, damaged, or incorrectly shipped.
If you wish to exchange for the same item, email us at [insert contact email] before returning your product.
5. Return Shipping
To return your product, please mail it to:
Saphire Fusion – Returns Department
[Insert Return Address]
[City, Postcode, United Kingdom]
Customers are responsible for paying return shipping costs unless otherwise stated. We recommend using a trackable shipping service to ensure your item reaches us safely.
6. Cancellations
Orders may be cancelled within 24 hours of purchase before shipping.
Once the order has been dispatched, it cannot be cancelled, and the return policy will apply.
7. Contact Us
For any questions about refunds or returns, contact our support team:
📧 Email: info@saphirefusion.uk
🌐 Website: https://saphirefusion.uk/